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Helpful ideas. Squeaky value.
Helpful ideas. Squeaky value.

It’s easy to compile content, organize it, and then put it in front of learners. They see one screen after the other and eventually get to a place where they can take a quiz.
We’ve all taken courses like this. We may have even built them. They’re easy to build and usually satisfy the organization’s goals (maybe). But we can make them better. Here are some ideas.
Fuzzy objectives make it impossible to design a course that proves anything. What should the learner be able to do when the course is over? Not “understand the policy” but “apply the policy when a situation requires it.” When the outcome is specific, the course has a target to aim at. Everything from content to interactions can be built around that target.
Clear objectives make it possible to define what evidence of understanding looks like. A learner who can recite the steps isn’t necessarily a learner who can use them.
Design the course so learners have to demonstrate competence, not just recognize the right answer. Decision-based scenarios work well here. They put the learner in a situation where they have to apply the content, not just recall it.
Courses that front-load content miss a key opportunity. People learn by doing, not by reading. Build the course around a real-world activity first, then surface the content as the learner needs it. This gives information a context and a purpose. The learner sees the content in action before they’re asked to use it.
The most common question from course designers is how to lock navigation. The instinct comes from clients who want to make sure learners “go through everything.” But locking every screen doesn’t guarantee learning. It just guarantees frustration. If you do lock navigation, do it at a decision point where learners must show understanding to move on.
Click-and-read content persists because it’s fast to build. But the learners who take it know the difference between a course and a real learning experience. The design choices that matter most aren’t about visual polish. They’re about whether the course gives people a reason to think.