Performance Consulting
Advice for working with clients and stakeholders — running meetings, gathering requirements, and managing those relationships well.
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Why E-Learning Often Falls Short and What You Can Do About It
Most e-learning doesn’t live up to the hype. Not because the tools are wrong, but because internal teams are often set up…
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How to Build Training Objectives That Matter
Some courses need learners to prove they can do something. Others just need to build awareness. Here’s a simple framework for figuring…
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Four Things to Consider Before You Build That E-Learning Course
A training request doesn’t automatically call for an e-learning course. Many of them can be handled faster and cheaper with something else.…
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The Assumptions That Wreck Your Course Design
Every course is built with some idea of who’s going to take it. The problem is that idea is often wrong. Getting…
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Help Your Client See E-Learning from a Different Perspective
When a client asks for an e-learning course, they usually describe what they’ve experienced as a learner. That almost always means click-and-read,…
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Designing for Two Bosses Client Goals and Learner Needs
Every course has two sets of stakeholders with different priorities. The organization wants business outcomes, but the learner wants something relevant to…
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How to Steer Clients Toward Better Course Design
Pitching a new course design to a client is tough when they only know the click-and-read format. This post walks through a…
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The One Question That Saves You From Building the Wrong Course
Most bad courses don’t come from bad design. They come from skipping one question before you start building. This post walks through…
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Here’s an Easy Way to Create Learning Objectives
Most learning objectives end up as vague statements that look good on a slide but don’t actually guide course design. There’s an…
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Why Locked Navigation Backfires and What to Do Instead
Locked course navigation is one of the most common e-learning frustrations, and it usually comes from good intentions gone wrong. This post…