Performance Consulting
Advice for working with clients and stakeholders — running meetings, gathering requirements, and managing those relationships well.
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Why Your E-Learning Course Solves Only a Small Part of the Problem
Most e-learning is built as a one-shot event. The problem is that people learn constantly, not just when they’re in a course.…
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How to Start an E-Learning Project Right
Most e-learning problems start before anyone opens an authoring tool. The questions you ask at the beginning shape everything that follows. Here’s…
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Five Ways to Get More Out of Your SME Relationships
Most course developers struggle to get what they need from subject matter experts. It’s not a content problem — it’s a relationship…
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What’s in Your E-Learning Pre-Flight Checklist
Before you build anything, there are a handful of questions worth asking. Getting clear on them upfront saves a lot of rework…
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Do Your E-Learning Courses Need a Company Brand
Every e-learning team gets the request: add our logo and brand colors to every screen. But does it help learners learn? Here’s…
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What Instructional Designers Don’t Want to Hear
There are certain phrases that make any experienced instructional designer pause. They usually signal scope creep, unrealistic timelines, or a misunderstanding of…
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Stop Building Courses Learners Ignore
Nobody buys baby shower gifts because they got an email about a moose. And nobody learns from a course that has nothing…
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Five Ways to Make Sure Your E-learning Project Ends Well
Why good courses fail for the wrong reasons Here’s a problem I’ve run into quite a few times. I spend three months…
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Manage the Client Relationship Like a Consultant Not an Order Taker
A manager sends over a training request. Before you open your authoring tool, there’s a more important question to answer. Are you…
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Steer Your Client to the Right Course Without Losing Them
Every e-learning designer eventually gets a request that’s headed in the wrong direction. Saying nothing is the easy choice, but it’s rarely…